Return and Refund Policy

Australian Consumer Law Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Faulty or Defective Items

If you receive an item that is faulty, defective or not as described, please contact us within 14 days of delivery with photos and your order details. We will arrange a replacement, repair or refund, including reasonable return postage costs.

Change of Mind Returns

For non-customised items, we accept change-of-mind returns within 14 days of delivery, provided the item is unused, unworn, unwashed and in original packaging with tags attached. Return postage for change-of-mind returns is at the customer's expense.

Items Not Eligible for Return

Customised, embroidered, printed or otherwise personalised products cannot be returned for change of mind unless faulty. Underwear, socks and items marked as final sale are also excluded from change-of-mind returns.

Return Process

To start a return, contact us with your order number and reason for return. Once approved, we will provide return instructions. We recommend using a tracked service, as we are not responsible for items lost in transit.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected. We will notify you by email once your refund has been processed.